Frequently Asked Questions
Laundromat
What are your hours?
We are open 6:00 AM to 11:00 PM.
Last wash is at 9:30 PM.
Are you attended?
We are partially attended on Mondays, Wednesdays, and Fridays during regular business hours.
Are you a coin or credit card laundromat?
Our machines are both coin- and app-operated. You may insert coins to use our washers and dryers or sign up for DexterPay and pay with your credit/debit card from the app.
Download DexterPay from the Apple App Store or Google Play.
What is DexterPay?
DexterPay is an app customers can use to pay and operate our Dexter brand washers and dryers freeing you from scrambling for coins. For more information, please visit Dexterpay.com.
Do you have large machines?
Yes. See our menu of machines here.
Wash & Fold Drop-Off Service
What products do you use when you wash my clothes?
We use premium detergents, softeners, and dryer sheets.
Is there a minimum order?
The minimum order is 15 pounds for wash & fold drop-off service.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
48 hours
What about baby clothes!
Of course we handle baby clothes. Unfortunately they are very tedious and time consuming which is why our price is $3.78 lb as compared to our normal wash and fold price of $1.89 lb.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery services on Mondays, Wednesdays, and Fridays from 9:00 AM to 5:00 PM.
What is the turnaround time for pickup and delivery?
48 hours
Is there a minimum order?
Pickup & Delivery requires a minimum order of 20 pounds.
How much does pickup and delivery cost?
- $1.89 per pound for regular, recurring orders plus $3.00 surcharge
- $1.99 per pound for infrequent, as needed orders, plus $3.00 surcharge
- Minimum order of 20 pounds required
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" button in the upper right-hand corner and create an account. It only takes a few minutes to input your information, and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can make requests such as spot treating a stain on one of your items.
Is there a contract or long-term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.